EAM (Enterprise Asset Management) For Facilities Management
In the facilities world, customer service is the name of the game. Whether a
14,000 tenant apartment building in London, a premier office park, or a large
healthcare trust, the priority is meeting the needs of tenants, patients and other customers. But satisfying the wants and needs of customers is only good for
your business if you can also keep your costs in line.
Powerful enterprise asset management solutions to reduce costs and improve service
EAM for Facilities Management provides a full suite of tools that enable real estate companies and facilities departments to use resources and assets more efficiently, while also shortening the time it takes to respond
to tenant requests. The solution has a web architecture and modular design, giving users the ability to access
the system anytime, anywhere by simply using a browser. Features to streamline work order, inventory management, and purchasing processes are included.
EAM for Facilities Management is being used by thousands of companies worldwide to improve labour usage
by as much as 30%, reduce inventories by as much as 30%, and reduce the need for new equipment by as
much as 5%.
Enterprise Asset Management solutions for facilities management help you:
- Better manage inbound calls
- Shorten response times
- Use resources and assets more efficiently
- Improve customer satisfaction
Requestor - an easy-to-use interface tenants can use to submit service requests and schedule time for completing a work order.
Call Centre/Helpdesk - a centralised helpdesk solution for easily creating and approving work orders,
scheduling maintenance work, and tracking work order progress.
Commercial Services - capabilities to enable facilities companies to bill back maintenance work to their
tenants or other departments.
KPIs/Inbox - a personalised inbox and set of key performance indicators to show how facility assets are performing against user-defined benchmarks.
Projects - capabilities that enable facilities companies to sequentially dispatch technicians to complete maintenance work orders that require more than one person.
Call +44 (0)1923 201999 for more details.