Support
We are unique as we have a dedicated help and application support desk, and
both experienced business management software consultants and experts in development. Therefore we have the technical capabilities and product knowledge
to understand function and performance issues, and are able to resolve them
quickly. This ensures our clients achieve the results that would otherwise be
impossible.
Support needs to be precise, effective and constant
With the right person giving the help and guidance needed at what can be a business critical time, not only
do we have our call support team, we also have our remote team that will attend to your needs on site.
Our team has a vast knowledge of database, middleware and application development. We are constantly researching into new technologies and emerging products. Cocoon recognises that most companies cannot
afford to have an in-house expert in all areas which is why we offer our experience with outsourcing. You
gain the expertise for the time period needed in the area of your business where you may not currently
have them.
Call us now on +44(0)1923 470 070 to discuss your requirements, or E mail Tina, head of support and
training: Tina.mistry@e-cocoon.com
Why not take a look at some quotes about our support team:
'We always get a prompt response to all of our queries via email, phone call or Webex session and
the support team guides you through the process in a friendly and easy to understand manner'.
Marta Diaz De Cerio Alberdi - Systems Accountant - King Sturge LLP
'Everything from my team’s perspective is going well, this is predominantly due to Cocoon’s personal
approach from their Help Desk, something unique in the industry and which provides a consistently quick response and if relevant keeps us aware of the ongoing status throughout its escalation if the problem
can’t be resolved immediately'.
Janine Thomsen - Director of Finance - One Aldwych London
'We also find them to be very responsive with an unrivalled level of support for both SunSystems and iPOS'.
Finance Department – Centrepoint
